At Rave Off Road, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand our shipping procedures and how we handle various scenarios.
- Unless specified as an item on "backorder," most items are processed and shipped within 1-4 business days of placing your order.
- We reserve the right to ship orders within 30 days. However, we aim to fulfill orders as quickly as possible.
Estimated Fulfillment Times:
- Some products and variants may be listed with estimated fulfillment times to provide buyers with an approximate arrival date. These estimates are there to help you plan accordingly. You may reach out to us anytime to better understand your arrival date.
Standard Shipping Issue Resolution:
- We take utmost care to ensure that our shipments are well-packaged to prevent damage during transit.
- If your order contains items that arrive damaged, incomplete, or if you encounter any other shipping-related issues, please reach out to us promptly.
- To facilitate resolution, please contact us with your order number and provide details regarding the issue within 10 days of the posted delivery date for items with tracking numbers.
- For items without a tracking number, please notify us within 20 days of the order shipping date.
- We cannot offer shipping issue resolution outside of these timeframes.
- If your item has arrived damaged, take a picture, contact us right away and do not install the product. Installed items are not eligible for shipping damage protection.
Premium Shipping Issue Resolution:
- We have partnered with Route to offer a premium shipping experience. Route package protection is an optional service automatically applied at checkout. To opt out, simply remove the item from your cart before checkout.
- Orders with Route package protection experience hassle-free shipping issue resolution along with an elevated tracking experience.
- Route can save you time and hassle if an issue arises. If a package is lost or damaged, Route takes care of filing the claim, communicating with the carrier, and arranging a replacement or a refund. This means you won’t have to devote your valuable time and energy to fix the problem yourself.
We value your satisfaction and are here to assist you with any shipping concerns you may have. Your prompt communication enables us to provide you with the best possible support and resolution.
If you have had an issue with your order, please complete the form below and be sure to include your order number.